Certain helium hotspot devices are experiencing technical issues due to their SD cards; Here’s the easiest way to solve the problem:
1. Identify the Status & Manufacturer of Your Device
As a JAG host, you can see your device’s status in real-time by logging into the JAG Portal and viewing your dashboard.
If your device is currently offline, then you can proceed to the Helium mobile app to run a diagnostics test. If you see any of the following messages, then you’ll likely need to replace your SD card:
- “Disk Error”
- The block is the same after running diagnostics a full day in between
- An outdated firmware version
- A very old block height
Other indications that your Helium Hotspot device needs an SD card upgrade are as follows:
- Does not boot up
- Cannot find a Bluetooth connection after pressing the pairing button
- Shows a solid or flashing green status LED
Whether or not your device is currently offline or not functioning properly, you should continue reading if you’ve determined that your Helium Hotspot was manufactured by RAK Wireless.
2. Find Your Hotspot SD Card
Most Helium Hotspot devices have a fairly obvious or universally recognizable slot for their SD card placement. On RAK Wireless devices, the SD card slot should be located on the side where the antenna or coaxial cable connects to the hotspot. There is a small semi-hidden flap that can be pulled away to reveal the actual SD card. Be sure to keep the card in place until you decide to purchase a replacement.
3. Replace Your SD Card
Regardless of whether or not you’re a JAG Network Helium Hotspot Host, you can purchase one of our pre-flashed SD Cards from our online store to upgrade your device and get it back online. Our cards have double the storage capacity of the stock or “out-of-the-box” hotspots and have already been loaded with all of the necessary allow for Helium Network functionality. Of course, you can always purchase a standard microSD card from any retailer and “re-flash” it on your own. However, this requires multiple additional steps and will likely result in your hotspot being offline for a longer period of time.